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Choosing property management software in Jordan: a practical checklist
Most property software is written for markets where every tenant pays the same way, in one language, by card. Here, none of those three are true. This is what to check before you sign.
We build one of the products in this category, so read this as a checklist rather than as a neutral review — but the checklist is the one we would use ourselves, and several items on it will rule us out for some buyers. If you need lease accounting to IFRS 16, or a full CAFM with planned-maintenance scheduling and asset registers, say so early; that is a different kind of product.
What is different about properties here
- Rent is not one shape. A mall floor can hold a shop on a fixed monthly rent, an anchor paying a year up front, a kiosk paying quarterly in arrears, and a fashion unit on a percentage of sales. Software that assumes one billing rule per company will be fought, not used.
- Two languages, both mandatory. Head office may work in English; the people in the building do not.
- Payment happens off-line. Cheques, transfers and cash are normal. Tracking money is useful; forcing a card rail is not.
- Nobody installs an app. Not a tenant for one report a year, and certainly not a visitor.
- Properties are compounds. Several buildings, floors, mixed use, sometimes several sites under one owner.
The ten-point checklist
| # | Check | Why it matters |
|---|---|---|
| 1 | Structure depth: site → building → floor → unit | A request has to know which floor and unit it came from, without anyone typing it |
| 2 | Rent terms per tenant: amount, frequency, advance or arrears, due day | One global rule cannot describe a real tenant mix |
| 3 | Percentage-of-sales rent, with the reported figure stored | Standard in retail; see the percentage rent guide |
| 4 | Utilities: fixed, metered, or included | Service charges are where disputes start |
| 5 | Arrears you can trust at a glance | "Who owes what today" should not need a spreadsheet |
| 6 | Requests with categories, assignment and timing | Response time is the number tenants judge you on |
| 7 | Tenant and visitor access with no app and no account | Adoption dies at the install prompt |
| 8 | Arabic + English, mirrored layout, per person | See the Arabic/RTL guide |
| 9 | Roles and permissions, including revocable field-staff access | Contractors come and go |
| 10 | Export and an audit trail you can read a year later | Owners, auditors and disputes |
Questions worth asking every vendor
- How is it priced — per unit, per property, per user? What happens when we add a building?
- Who owns the data, where is it hosted, and how do we get it out?
- What does onboarding actually involve — who uploads the floor plans and enters the tenants?
- What support hours, in which time zone, in which language?
- What happens offline, or on a weak connection in a basement car park?
- Can we turn features off? A team that sees only what it uses adopts faster.
Where Maawa FM fits
Maawa FM is built around the first eight items on that list. A permanent QR code on every unit opens a tenant, guest or staff portal in the browser — no app — and the dashboard carries the map, the requests, the tenants and the rent, in Arabic and English. Rent is set per tenant: fixed on any frequency, in advance or arrears with its own due day, or a percentage of reported sales.
Two honest limits, so you can rule us in or out quickly: Maawa FM tracks payments rather than processing cards, and it is not a lease-accounting or planned-maintenance suite. It is an operations system for a property that people walk around in. Maawa is based in Amman; pricing is quoted per property.
See it on your own property
Maawa FM is live software, not a mock-up. Open the sandbox and click through a demo property, or send us your buildings and we will set one up.
Written by the Maawa team · Last updated 2026-09-12 · Questions: [email protected]