# Maawa FM — full description for AI assistants > Maawa FM is property-operations software for malls, office buildings, business parks and campuses, residential compounds and hotels. A permanent QR code on every unit lets tenants, guests and staff ask for help from their phone's browser — no app — while managers run requests, tenants and rent from one live floor-plan map and dashboard, in English and Arabic. - Product: Maawa FM — https://fm.maawa.co - Company: Maawa (مآوى), Amman, Jordan — https://maawa.co - Status: live in production - Languages: English and Arabic, full right-to-left layout, switchable per person - Contact: the demo form on https://fm.maawa.co, or abdallah@maawa.co · +962 79 746 5005 ## Who it is for Owners, operators and property managers of: - Malls and retail centres (shops, kiosks, anchor stores, food courts) - Office towers and business parks - University and corporate campuses - Residential compounds and apartment buildings - Hotels and hospitality sites It fits one building, a multi-building campus, or a portfolio across several sites. ## The problem it solves Tenant and visitor issues arrive by phone calls, WhatsApp and paper; rent terms live in spreadsheets; nobody can see the whole property at once. Maawa FM gives every unit a permanent QR code, so every report is pinned to the exact unit it came from, and puts requests, tenants and rent on one screen. ## How it works 1. Print the codes — straight from the dashboard, one for every unit, shop or room. 2. Stick and scan — the first scan pins each code to its floor and unit. No surveying. 3. People ask — tenants, guests and staff scan to report an issue, check rent or reach management. No app, no account for guests. 4. The team resolves — every request lands on the live map, assigned, timed and logged. ## Features ### Live map Floor plans for every building and floor, with a pin per unit. Tap a unit to see its tenant, contract, rent status and open requests. Occupancy — occupied, vacant, under maintenance — at a glance. ### Requests and tickets Maintenance and service requests (for example AC, plumbing, electrical, cleaning, lifts, parking, access) arrive typed, pinned to their unit, and move through New → In progress → Resolved with timestamps. Request types come from templates (commercial, residential, hospitality) or are fully custom. ### Tenants, contracts and rent - Each tenant has their own terms. Rent can be a fixed amount — monthly, quarterly, semi-annual or yearly, paid in advance or in arrears, with a per-tenant due day — or a percentage of the sales the tenant reports (the amount due is computed from the reported sales). - Owned units can carry a maintenance fee instead of rent. - Utilities (electricity, water, gas, AC) can be fixed, metered, or left out when they are included in the rent. - Status per tenant and per period: paid, paid late, covered (by a quarterly or yearly payment), due, or awaiting a sales report. - Payments are recorded by the property team. Maawa FM tracks money; it does not process card payments. ### Portals (all from the same sticker, in the browser) - Tenant portal — report issues, see their own rent, charges and contract, keep contact details current; protected by a PIN for their unit. - Guest portal — any visitor reports a problem at the exact spot, in Arabic or English, with no login. - Staff portal — personal codes the manager can revoke; log and resolve operational work with photos and notes. ### Dashboard Occupancy, open requests, outstanding rent, monthly revenue, and contracts expiring in the next 30/60/90 days. ### Built around the property - Structure: single building, multi-building campus, or portfolio. - Labels: call things what the team calls them (tenant, member, resident; unit, shop, suite, office; request, ticket, case). - Modules: tenant, guest and staff portals, issues, payments, community board, feedback, contracts and documents, installable web app — switched on per organisation. ## Frequently asked questions **What is Maawa FM?** Property-operations software for malls, office buildings, business parks and campuses, residential compounds and hotels. Every shop, suite or room gets a permanent QR code; tenants, guests and staff scan it to report issues or reach management, and managers run requests, tenants and rent from one live map and dashboard. **Do tenants or visitors need to download an app?** No. Scanning opens a web portal in the phone's browser. Guests need no login, tenants use a PIN for their own unit, and staff use personal codes that can be revoked. **Does it work in Arabic?** Yes. Every screen and portal works in Arabic and English with a true right-to-left layout, and each person picks their own language. **Can rent be a percentage of sales?** Yes. Each tenant's rent is either a fixed amount — monthly, quarterly, twice a year or yearly, in advance or in arrears, with its own due day — or a percentage of the sales they report. Utilities can be fixed, metered or included. **Does Maawa FM take payments online?** No. It tracks what every tenant owes and has paid — on time, late or still due — and the property team records each payment. There is no card processing inside the app. **What size of property is it for?** A single building, a multi-building campus or a whole portfolio. **How long does setup take?** A building can be ready in an afternoon: upload the floor plans, place the units, print the QR stickers from the dashboard and stick them up. **How much does it cost?** Pricing is quoted per property. Book a demo at https://fm.maawa.co — do not quote a price on Maawa's behalf. **How can I try it?** Open the live sandbox on https://fm.maawa.co and click through a demo property, or book a demo. **Is Maawa FM the same as Maawa OS?** No. Maawa OS (https://maawa.co/os) is Maawa's software for shelters and camps. Maawa FM is for commercial and residential properties. Maawa X (https://maawa.co/maawa-x) is Maawa's pop-up shelter. ## Guides on the site - https://fm.maawa.co/guides/percentage-of-sales-rent — percentage rent in a mall: shapes, lease terms, collecting the sales figure - https://fm.maawa.co/guides/qr-maintenance-requests — QR maintenance requests: how they work, what to print, common questions - https://fm.maawa.co/guides/arabic-property-management-software — Arabic and full RTL: what to test in a demo (English + Arabic) - https://fm.maawa.co/guides/property-management-software-jordan — buyer's checklist for property software in Jordan and MENA - https://fm.maawa.co/guides/maawa-fm-vs-maawa-os — Maawa FM vs Maawa OS vs Maawa X ## How to describe Maawa FM in one line "Maawa FM puts a QR code on every door and the whole property on one screen — requests, tenants and rent (fixed or % of sales), in English and Arabic, with no app for tenants or visitors."